Frequently Asked Questions - FAQs

Shop Questions: 

When will my order ship? 

All orders have stated turn around time within the listing. Badge buddies typically have a typical turn around time of 5-7 business days while bows and custom orders have a 2-4 week turn around time. For an update on an existing order you can always email hello@myfairellie.com 

What if I'm local and want to pick up? 

No problem! At checkout you'll be offered five options for shipment... standard USPS shipping, priority shipping and three options for local pickup. Select one from the drop down and complete your checkout. You'll receive an email with details about when/where your item will be handed off. 

What's the return policy? 

Returns must be made within 7 days of purchase. You must send back your item, in sellable condition, to me for a full refund. No refunds on custom orders. 

Where can I find your items locally?

Currently we keep stock in LaDiDa, a children's boutique in Columbia, and Southbank Gift Company, a gift store in Jefferson City. Items are restocked as needed. 

Where can I follow along with your new items and latest promo codes?

There are a couple ways to stay up to date! You can follow us on Facebook on our page, My Fair Ellie, or on Instagram @MyFairEllie... but the best way to see all news and coupon codes is to join our VIP Group on Facebook! My Fair Ellie VIP will always have the latest in shop news including preorders, sales and new item information. 

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Badge Buddy Questions:

How do these badge buddies work? 

All My Fair Ellie badge reels are interchangeable. The badge reel base features a unique type of hook/loop piece that secures it tightly to the toppers. You purchase one badge reel and then as many toppers/badge buddies as you'd like. AND we just added a planner clip base option to the shop too! Now you can grab a planner clip base and use all your favorite badge buddies to jazz up your new planner! 

What if my badge reel breaks?

No problem! Send me a photo of your broken reel and I'll replace it, for free, you'll just pay shipping. I guarantee the reels for life, because what fun are the badge buddies if you don't have something to stick them to?!

I need a custom order!! 

No problem! We love custom requests!! You can reach out via e-mail at myfairellieco@gmail.com or message us via Facebook or Instagram!

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Bow Questions: 

What age do you recommend for your nylon headbands? 

Any!! We've heard your horror stories about ordering nylon headbands that arrive and are stiff or don't fit your girls, that will NEVER be the case with these! I guarantee a great, soft fit from newborns through adults starting from day one. They maintain their shape and will look great use after use after use. 

What do I do with all of these bows on nylon? 

So your baby grew out of the nylon headbands and now you have all these cute bows that they can't wear? Nope. Not fair. Send them back! For a small fee I will update all of your bows, MFE or not, to clips for continued wear. Check out our "Bow Overhaul" listing. 

What size bow style is best for my baby? 

This is a tough question that we regularly receive. My favorite newborn bow would be the Penny, it's sweet and dainty and the perfect little size. Although recently I've seen it used on a clip to clip back bangs and I'm LOVING THAT! So I think the most helpful thing I can say is explore the listings, check out the photos, and visit the Facebook VIP page to see even more real life photos! 

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